At SAAVI Creations,we take great care in delivering high-quality imitation jewellery to our customers. Please read our Return & Refund Policy carefully before placing an order.

 

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1. Eligibility for Returns

 

Returns or exchanges are accepted only under the following conditions:

 

✔ You received a damaged product

✔ You received an incorrect product (wrong item/design)

 

❌ Returns are not accepted for:

•Change of mind or dislike

•Size, color, or design preference issues

•Minor color variations due to lighting or screen differences

•Wear and tear or damage after use

 

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2. Return Request Timeframe

•Customers must report the issue within 24 hours of delivery.

•Requests received after 24 hours will not be accepted.

 

📸 Mandatory: Clear unboxing photos or videos must be shared for verification.

 

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3. Condition of Returned Items

 

To be eligible for return:

•Product must be unused

•Original packaging, tags, and box must be intact

•Item must be returned in the same condition as received

 

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4. Return Approval Process

•Once we receive your request with proof, our team will verify the issue.

•After approval, return instructions will be shared.

•SAAVI Creations reserves the right to reject returns if conditions are not met.

 

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5. Refund Policy

 

Refunds are applicable only after return approval and inspection.

•Refunds will be processed to the original payment method (for prepaid orders)

•Processing time: 5–7 working days after approval

 

🚫 Cash on Delivery (COD) orders are not eligible for cash refunds.

Approved COD returns may receive:

•Replacement product, or

•Store credit (if applicable)

 

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6. Exchange Policy

•Exchanges are allowed only for damaged or incorrect items.

•Exchange is subject to stock availability.

•If the same product is unavailable, a refund or store credit may be offered.

 

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7. Shipping Charges

•Original shipping charges (if any) are non-refundable.

•In case of approved damaged/incorrect items, return shipping will be handled as per SAAVI’s instructions.

 

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8. Cancellation Policy

•Orders can be cancelled only before dispatch.

•Once shipped, orders cannot be cancelled.

•Refunds for prepaid cancelled orders (before dispatch) will be processed within 5–7 working days.

 

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9. Non-Returnable Items

 

Due to the nature of imitation jewellery, the following items are non-returnable unless damaged or incorrect:

•Earrings

•Nose pins

•Hair accessories

•Customized or discounted items

 

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